Quick answer
For WISMO, follow a checklist: backup, format, size/quality, output, spot-check. Where is my order is a cost sink; solve it with proactive information.
Why it matters
A fixed checklist prevents skipping the critical step.
Show latest tracking and exception reason on the order page.
Step by step
- Define QA goals and observable behaviors before building a giant scorecard.
- Stratify samples by shift, channel and risk so they represent real problems.
- Calibrate scoring boundaries before ranking or performance decisions.
- Attribute issues to knowledge, process, system or people before choosing fixes.
Common mistakes
- Scoring without calibration makes managers incomparable.
- Sampling only easy tickets biases the result.
- Using QA as punishment makes agents hide context.
- Looking only at CSAT while ignoring resolution and rework.
Checklist
- Scorecard has behavioral anchors.
- Sampling has stratification rules.
- Calibration records disputed samples.
- Issues have owners and review dates.
Key facts
- Show latest tracking and exception reason on the order page.
- Notify proactively on delays instead of waiting for contact.
- Route logistics exception tags into the right queue.
FAQ
What is a WISMO checklist?
For WISMO, follow a checklist: backup, format, size/quality, output, spot-check. Where is my order is a cost sink; solve it with proactive information.
How long does it take?
Usually 1-3 minutes; for intermittent issues, run 30 seconds and retest elsewhere.
Is data uploaded?
Runs locally and does not upload video/audio; extensions may still read the page.
Source: Shopify order tracking