GUIDE深度 · Deep dive
How to Run a QA Calibration Session
Calibration is not about forced agreement; it makes scoring boundaries explainable and reproducible. Use 5-10 samples, score independently, discuss against anchors, then record rulings and scorecard version.
Agenda
Before: pick disputed/high-risk samples.
During: score independently before seeing manager answers.
Compare against anchors and record differences.
After: update example library and version.
FAQ
How often?
Weekly for a new scorecard; monthly once stable.
Sources
More guides
How to Build a Customer Service QA ScorecardRead guideKEEP READING
继续读
按顺序读，或跳到同主题的其他指南。